Question 1

What is Direct Primary Care?

Accepted Answer

Direct Primary Care (DPC) is an innovative alternative payment model that improves access to high functioning healthcare with simple, affordable membership fees. Clinics like Integrative DPC are able to provide you excellent, personalized primary care services for an affordable monthly rate. DPC practices are known for offering an enduring and trusting relationship between a patient and his or her primary care practitioner.

Question 2

How is Integrative DPC different from traditional practices?

Accepted Answer

At Integrative DPC, our practitioner limits the patient panel to 600 versus a traditional setting with 2500 patients, so she can give you the time and attention you deserve.

With our membership, you get comprehensive, personalized care whether it is in our office, on the computer or phone, at your office, or on the job site. Your Integrative DPC Nurse Practitioner is your long-term partner in health.

Question 3

Is direct primary care the same thing as concierge medicine?

Accepted Answer

No. Direct primary care practices  generally do not bill health insurance or other third-party payers, and  instead rely on members’ fees for their revenue. Concierge medical  practices collect monthly fees from their members but also bill the  members’ health plans or collect additional fees at the time of service.  And the monthly or annual fees to be part of a concierge medical  practice tend to be much higher than direct primary care fees.

Question 4

How does an Integrative DPC membership save me money?

Accepted Answer

With  a membership to Integrative DPC, you will not have a co-pay for any  office visits or routine physicals. Furthermore, you will be able to  avoid many visits altogether by sending your questions directly to us  via email and text.
Because you are getting this personalized care  from us, you can re-think and adjust your insurance premiums. Most DPC  patients find a high-deductible, lower premium insurance plan so they  are covered in the case of a major health issue.
With  out-of-pocket deductibles close to or over $5,000, it doesn’t take much  more than a trip or two to Urgent Care or the ER for the cost of  Integrative DPC to be well worth the low monthly fee.

Question 5

Does Integrative DPC prescribe Controlled Substances?

Accepted Answer

We  have a strict policy against prescribing Schedule II controlled  substances on an ongoing basis. This includes medications such as  Adderall, Ambien, Xanax, Oxycodone, and Oxycontin, and others.
Chronic  Pain conditions must be managed by a pain specialist. Opioid  Prescribing Guidelines have been released by the CDC to combat the  prescription drug abuse epidemic, and those patients who use narcotics  for chronic pain are encouraged to seek a pain treatment center.   Integrative DPC will refer you to a specialist when you need care beyond  the scope of our services. We will work with you to select the  specialist you feel is right for you.

Question 6

Do you bill insurance?

Accepted Answer

We do not bill or contract with any insurance plans.
In  some cases, you can submit a receipt for your membership fees or  lab/medication costs.  Some insurance companies will apply these  payments toward a deductible.

Question 7

What if I need to be referred to a specialist?

Accepted Answer

Integrative DPC will refer you to any specialist when you need care  beyond the scope of our services. We will work with you to select the  specialist you feel is right for you.

Question 8

Do I get discounts on labs and imaging?

Accepted Answer

We  are proud to give our patients the very best in prices for labs and  imaging. We use LabCorp and get labs done at their wholesale cost and  pass those savings on to our patients. For example a lipid panel through  our office costs $2.50.
The same applies to imaging. We use  centers around Naples and surrounding areas that provide the best cash  prices and also accept insurance.

Question 9

Can I see the Provider via Telehealth? Is Telehealth/Telemedicine safe & private?

Accepted Answer

Yes, for certain conditions your provider can see you via Telehealth if  this is preferred. The Integrative DPC platform is secure and HIPAA  compliant (Health Insurance Portability and Accountability Act) to  ensure that the communication with your nurse practitioner remains a  private matter between the two of you. We take every measure to ensure  your privacy and the safety of your data and within our clinic that we  actually pay for a HIPPA compliant service to ensure we will never be  out of compliance.

Question 10

What do I do in the case of a medical emergency?

Accepted Answer

Call 911 or go to the nearest emergency room. Later, inform your  Integrative DPC of your emergency and they will help oversee and monitor  your care.

Question 11

Can I cancel or re-start my membership?

Accepted Answer

Yes. You can cancel your membership with 30 days notice.
We  believe that building long term relationships with our members is the  key to what we do. Therefore, please note that requests to restart  memberships are subject to approval and availability. If accepted, a  re-enrollment fee of $200 will apply.

Question 12

Can I use my Health Savings Account to pay for Direct Primary Care?

Accepted Answer

The law currently allows the use of HSA money to pay for medications,  imaging tests, labs, etc.  However, it is legally unclear if HSA funds  can be used to pay for DPC membership fees. This is a question for your  tax professional. Legislation has been proposed to clear up the question  regarding if HSA money can be spent on a DPC clinic’s retainer or  membership fee.

Question 13

How can I contact my provider before or after hours?

Accepted Answer

Illness and injuries don’t always happen during office hours. All  members receive an invitation to download our secure messaging app which  provides phone and secure text and video communication with your care  team. If you need to get in touch with us to order a medication refill  or schedule an appointment, you can directly contact our providers  anytime, or leave us a voice mail or even a text message.

Question 14

What if I need medical attention while I’m away from home?

Accepted Answer

Because you will have our secure messaging system, you can reach out to  us whenever you need, wherever you are. Additionally, we have  telemedicine appointments available, and many illnesses can be diagnosed  and treated with a simple visit.

Question 15

Do I need health insurance?

Accepted Answer

It is very important to carry some  type of insurance for life’s unforeseen medical emergencies. High  Deductible plans (also known as catastrophic coverage) make an excellent  accompaniment to Integrative  Direct Primary Care as do cost sharing ministries. In addition to  traditional insurance, there are faith based and non-faith based,  voluntary, healthcare cost-sharing ministries that are acceptable  options to meet the individual mandate for health cost coverage in the Affordable Care Act.

Question 16

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 17

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 18

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.